Deposit Refund Policy

DEPOSITS

Deposits for an ACD puppy from us is $200 (Australian) This can be paid with a Money Order or direct to our bank, or PAYPAL.

A deposit is absolutely essential if you are making a firm, secure booking. As most litters can have a number of bookings and many are fully booked before they are even born we strongly suggest that if you are serious about buying a puppy that you get a deposit to us as soon as possible. It doesn't have to be for a particular litter. It might be for a certain sex, colour, markings or by a particular sire.

A deposit is absolutely essential if you want to secure a booking and have a puppy held for you. We are emphasising this point because in the past we have had a number of people who didn't bother to pay a deposit and were then disappointed when someone else got the puppy they wanted.

Once we have your deposit you are put onto a “Definates” list that we refer to constantly and your needs are discussed in relation to the puppies we have. Customers that have booked and paid a deposit are always our #1 priority. Other (non-deposit) inquiries will only get contacted when, or if, extra pups are available. A deposit is an indication that you are genuine about purchasing a puppy, we can only put serious time into helping people we know really want a puppy.

Deposit Refunds

1. If the pup you have ordered from a mating is not available then your deposit will be
refunded in full.
2. Please note that the deposit is non-refundable if you just change your mind. You can
transfer your deposit from litter to litter and we encourage that if the exact puppy is not
available in a litter.
3. If you change your mind and prefer to buy an adult and the right one is available you can
transfer your deposit that way as well.
4. You can also postpone your purchase or even transfer your deposit it to a friend or
relative.
5. Deposit to hold a pup is $200, of which none is refundable if you pull out of this agreement.